Refund, Warranties and Returns Policy

(1) Introduction

We have created this 30-day returns policy to enable you to return products.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of purchase of the product;

(b) the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Warranty returns

In the unfortunate circumstance that you may need to return a faulty product within its warranty period please email us at admin@jwswelding.co.uk to request a returns authorisation number. We operate a return to base warranty which means you ship the equipment back to us at your cost.

We will repair or replace the equipment and return it you to as quickly as possible.

Please note in this time you will be without equipment whilst it is being repaired. We do not provide loan equipment.

(4)Returns procedure

Please follow the below steps to return goods.

Email us at admin@jwswelding.co.uk to request a returns authorisation number.

Products returned under this policy must be sent to:

JWS Industrial & Welding Supplies Ltd

6-7 Saltash Business Park

Moorlands Trading Estate, Forge Lane

Saltash

Cornwall

PL12 6LX

You will be responsible for paying postage costs associated with returns under this policy.

(5) Exclusions

The following kinds of products may not be returned under this policy:

(a) any product made to your specification;

(b) any product made to order;

(6) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you [using the same method originally used by you to pay for your purchase].

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(7) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(8) About us

Our full name is JWS Industrial & Welding Supplies Ltd

Our registered office is 6 Blackboy Road, Exeter, England, EX4 6SG and our principal trading address is 6-7 Saltash Business Park, Moorlands Trading Estate, Forge Lane, Saltash, Cornwall, PL12 6LX

Our company registration number is 07243700.

Our email address is admin@jwswelding.co.uk