Privacy Policy

JWS Industrial and Welding Supplies Ltd are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us.

Please read this privacy policy carefully to understand our views and practises and your rights regarding your personal data.

By visiting www.jwswelding.com you are accepting the consenting to the practices described in this policy.

 

Communication Policy

We have appropriate policies, rules and technical measures in place to protect any information transmitted to or from us by electronic means.

However, please note that email is not a 100% secure form of communication. We advise you take this into consideration when contacting us and by proceeding you agree that you send us information at your own risk and will not hold us responsible for any loss you suffer as a result.

 

Use of our website

We will provide you access to our website in accordance with these terms and conditions.

Your obligations:

  • You agree to not use our site for any illegal purpose;
  • You agree not to upload or transmit any computer viruses onto our site;
  • You agree not to attempt to breach security or harvest information about any other person through our site;
  • You agree not to use our site in a way that causes interruption or damage;
  • You agree not to use our site in any manner that violates or infringes the rights of any person or company;
  • You will ensure any information you provide to us is true, accurate and complete;
  • You will notify us of any changes to your personal information;
  • You will not impersonate any other person or use a false name;
  • You will agree that the security of any password or log in details rests with you.

Our obligations. We reserve the right to:

  • Modify or withdraw our site with or without notice to you;
  • Change these terms of use and your use of our site;
  • Withdraw or edit any goods or content from our site at any time;
  • Suspend or terminate your use of our site immediately at our reasonable discretion, or if you breach any of your obligations under these terms of use.

 

What information do we collect from you?

We will collect and process the following data about you:

Information you give us

  • This is information about you that you give us by filling out forms or by corresponding with us by phone, email or our website.
  • This information may include your name, address, email address and phone number.

 

Information we collect from your use on our site

This is technical information such as:

  • Internet Protocol address (IP)
  • Your internet service provider (ISP)
  • Where you connected to our service
  • What type of device you are using

 

Information we collect when you call us

This is information such as:

  • Phone Number
  • Your name
  • Address
  • Email address
  • A record of inbound and outbound calls

 

Information we collect through our relationship

  • Information relating to quotations, orders, payment or administration requested by you.

 

We may occasionally receive personal information about you from other sources, we will add this information we already hold about you. This information may include:

  • Credit references and fraud prevention agencies;
  • Data from other organisations that you have consented to the lawful sharing of your data;
  • Data we receive from trusted third parties to assist us in our marketing efforts.

 

What we do with your data

The information gathered is used for the following:

  • To manage your account
  • To process your orders and to provide you with quotations
  • To keep you informed about the progress of any active transactions such as orders or quotes
  • To provide you with documents such as invoices and quotations
  • For record keeping purposes
  • Promotional or marketing purposes

 

Marketing

If you have not purchased goods from us or enquired about purchasing goods from us but have given us prior consent, then we will use the personal information we hold about you to contact you by email for the purpose of marketing. If you prefer not to receive these marketing emails you can opt out at any time.

If you are an existing customer of ours, we may use the personal information we hold about you to contact you by email to provide you with details of our other goods.

You have the right at any time to ask us to stop processing your Personal Information for marketing purposes. If you wish to exercise this right, you should contact us by sending an email to accounts@jwswelding.co.uk. Alternatively, you can follow the unsubscribe instructions in emails you receive from us.

The legal basis for processing this information is necessary for the performance of a contract between you and us and is necessary for our legitimate interest.

 

How long do we keep hold of your information?

We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records.

 

Who might we share your information with?

For the purposes set out in the “what we do with this information” section above, we have the right to share your personal information with:

  • Selected associated third parties, some of whom we appoint to provide services, including business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you.
  • Relevant third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • The relevant third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.

 

How is your data stored and kept secure?

All information kept by us is stored on secure servers.

We do not transfer your data outside the European Economic Area (“EEA”). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation.

 

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights. You can exercise these rights at any time by contacting us on accounts@jwswelding.co.uk

You have the right:

  • To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
  • To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
  • To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest;
  • To request to access personal information held about you from us;
  • To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  • To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected, or you exercise your right to object (pending verification of whether there are legitimate grounds for processing).

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.

 

Changes to our Privacy Policy

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

 

Cookies

A cookie is a small file that is stored in your computer’s web browser memory at your permission. It collects standard information and visitor behaviour in order for web pages to respond to you as an individual and remember your preferences. You will be asked to accept or decline cookies on your first visit to our website. Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites.

 

How we use cookies to operate our services

Some cookies are essential to the operation of our website and Services. We use those cookies in a number of different ways, including:

Fraud prevention and detection

Cookies and similar technologies that we deploy through websites and the Services help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services.

 

To analyse and improve our services

Cookies help us understand how to make our website and Services work better for You. Cookies tell us how people reach our website and our users’ websites, and they give us insights into improvements or enhancements we need to make to our website and Services.

 

Third party analytics

Such as Google Web Analytics cookies may be used to improve the design and user experience of our website by providing statistics on site usage and pages visited. To opt out of Google Analytics please click on this link https://tools.google.com/dlpage/gaoptout

 

How to manage cookies

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website you are visiting.

 

Complaints Procedure

As a growing business, we welcome any feedback negative or positive, please get in touch and inform us on how we can improve our services. All complaints are dealt with confidentially. You can get in contact by sending us a letter to this address: JWS Industrial and Welding Supplies Ltd, Unit 6 & 7 Saltash Business Park, Moorlands Trading Estate, Forge Lane, Saltash, Cornwall, PL12 6LX, or an email to this address: sales@jwswelding.co.uk

 

Limitations of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on our site, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that our site will meet your requirements or that your use of our site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials.

These terms of use comprise the entire agreement between you and us. You confirm that you have read these terms of use and you fully understand them. You also agree that these terms of use are only terms that govern your relationship with us regarding the use of our site.

 

Questions, comments, and request regarding the privacy policy are welcomed and should be addressed to JWS Industrial & Welding Supplies Ltd or accounts@jwswelding.co.uk or you can call us on 01752 845375.