What information do we collect from you?
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number.
Information we collect from your use on our site. With regard to each of your visits to our site we may collect the following information:
Technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service;
Information we collect throughout our relationship. This is information relating to quotations, orders, payment or administration requested by you.
Information we collect when you call us. If you call us we may collect the following information:
The phone number used to call us, a record of some inbound and outbound calls (with the mobile network company) your name, address, email address and phone number.
Providing us with your details online. This is information you may choose to provide us with using the contact page on our site. It includes your name, address, telephone number, email address. Please let us know if any of this information changes so we can keep our records up to date.
What we do with your data
The information we gather is used for the following:
- To manage your account
- To process your orders and to provide you with quotations
- To keep you informed about the progress of any active transactions such as orders or quotes
- To provide you with documents such as invoices and quotations
- If you sign up to any newsletters or special offer notifications
- For record keeping purposes
Information we collect throughout our relationship. We will use this information to help us provide you with our services.
Information we receive from other sources. See the ‘Who might we share your information with?’ section below for details of how we use information in conjunction with our associated third parties.
The legal basis for processing this information is necessary for the performance of a contract between you and us &/or as is necessary for our legitimate interest.
How long do we keep hold of your information?
We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records.
Who might we share your information with?
You agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:
Selected associated third parties, some of whom we appoint to provide services, including:
business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you;
Additionally, we may disclose your personal information to the relevant third party:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
How is your data stored and kept secured?
All information kept by us is stored on secure servers.
We do not transfer your data outside the European Economic Area (“EEA”). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation.
What are your rights?
Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the following rights. You can exercise these rights at any time by contacting us on firstname.lastname@example.org
You have the right:
To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
To request from us access to personal information held about you;
To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
To ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.
Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.
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