Terms and Conditions

The content of the website is for customers general use and information only, contents are subject to change without prior notice. Goods are offered subject to availability; the company reserves the right to cancel any order if insufficient goods are available. These terms and conditions given your use of this website, by using this website it is deemed that you accept these terms and conditions.

This website www.jwswelding.com is owned and operated by:

JWS Industrial and Welding Supplies Ltd
Unit 6 & 7 Saltash Business Park
Moorlands Trading Estate
Forge Lane, Saltash
Cornwall, PL12 6LX
Office – 01752 845375

If you need to contact us, please use the details above.


"Company" means JWS Industrial & Welding Supplies ltd;

"Conditions" means these Conditions of Supply; "Confidential Information" means any information disclosed by one (the disclosing party) to another (the receiving party) if the disclosing party has notified the receiving party that the information is confidential, or the information could reasonably be supposed to be confidential;

"Contract", any agreements or contracts that are made between a company (supplier) and the customer to supply the goods incorporating with these conditions.

"Customer" person who buys goods or services from a shop or business.

“Delivery” the action of delivering letters, parcels, or goods.

"Goods" means any goods or materials agreed in the Contract to be supplied by the Company to the Customer.

“Warranty” Warranty means a guarantee or promise which provides assurance by one party to the other party that specific facts or conditions are true or will happen. In contract law, a warranty has various meanings but generally means a guarantee or promise which provides assurance by one party to the other party that specific facts or conditions are true or will happen. This factual guarantee may be enforce…

Nothing in these Conditions affects your statutory rights as a consumer.


Payments can be made pay by cash, cheque, bank transfer, credit or debit card or a credit account. (which will need to have relevant credit checks and a reference before being opened and accepted)

The Company are entitled to invoice the Customer for the Goods on or at any time after acceptance of the Customer’s order.

Provided that the Customer has produced the relevant references and credit checks are satisfactory, then settlement terms will be net 30 days end of month from the invoice date. In all other case payments shall be made in advance subject to a pro-forma invoice.

Customers with any costs incurred by the Company in the process of collecting outstanding monies due to the Company from the Customer, including the cost of taking legal action against the Customer in order to obtain payment.

All goods remain the property of JWS Industrial and Welding supplies until we receive payment in full.

We have the rights suspend any warranty for the Goods or any other goods supplied by the Company to the Customer, whether they have been paid for or not; Terminate the Contract or suspend or cancel any future delivery of Goods; cancel any discount given to the Customer. If the Customer has an approved credit account, withdraw or reduce its credit limit or bring forward its due date for payment without notice.

The Company reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.


The Company will not be liable for any consequences of any delay in the delivery of the Goods.

If delivery involves difficult access to or at the Delivery Point or cannot gain access to the delivery point with a van the Company reserves the right to charge an extra delivery charge.

The Company may deliver the Goods by separate deliveries. Each separate delivery shall be invoiced and paid for in accordance with the Contract.

If for any reason the Company is unable to deliver the Goods because the customer is not at the delivery address, we will try a further attempt to re-deliver after this attempt the customer will have to arrange to pick up the goods from the company.

If the company is unable to deliver the goods on time because they haven’t been provided with appropriate instructions, documents, authorizations the Company may charge the Customer an extra delivery charge.

The company’s delivery driver will not hand over any goods unless an invoice and delivery note has been clearly signed for.

The company’s delivery driver will not hand over any goods unless payment has been made in full by either card, cash, cheque or bank transfer depending on each customer’s payment terms.


The Company reserves the right, by giving notice to the Customer at any time before delivery of the Goods, to increase the price of the Goods to reflect any increase in the cost to the Company which is due to any unforeseen circumstances beyond the control of the Company.

All prices otherwise stated will be exclusive from value added tax which will be added to the total at checkout when making a payment. The value added tax rate will be applicable at the date of dispatch of the goods.

A charge to cover transport and packaging will not be applied until you get to the checkout process unless stated between the Customer and the Company.

If you have ordered an item on the website which is not available or there has been a price increase on the product, you will be notified and offered a refund.

You will be given a full refund if items delivered, arrive damaged or faulty. (For a full refund you will need to get in contact within 7 working days to the company)


On delivery, the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979

The Company's liability is to give a replacement to any part of the Goods found to be defective and notified to the Company within the claim period or the manufactures warranty period.

A failure to correspond to specification of the Goods should be notified to the Company within 3 days of the time when the Customer discovers the goods to be defective. Otherwise, the Goods shall be deemed to be satisfactory and a charge will be made for additional rectification work.

Any goods that come under the warranty period, will need to be returned to and investigated properly before a new one can be sent out.

The Company shall not be liable for any breach of any warranty. If the Customer makes any further use of any Goods which the Customer has alleged to be defective after giving notice of any such defect.


We will offer a full refund if an item is faulty, not as described, doesn’t do what it’s supposed to or if you have changed your mind about the goods that you have received. You have 30 days to get the goods sent back to us. All you need to do is fill in the returns form and tick the correct box that applies to why you are returning the product. Once we have received the item we will then get in to touch to let you know you will receive a full refund in 3- 5 working days.

Our returns address is;

JWS Industrial and Welding Supplies Ltd
Unit 6 & 7 Saltash Busines Park
Moorlands Trading Estate
Forge Lane, Saltash
Cornwall, PL12 6LX

We suggest a secure delivery method is used to return any goods, Unfortunately, we cannot be held responsible for anything lost or damaged in transit.


As a growing business, we welcome any feedback negative or positive, please get in touch and inform us on how we can improve our services. All complaints are dealt with confidentially. You can get in contact by clicking on the contact page and then filling in general enquires form.


As a company we are committed to protecting and respecting our customers privacy.

The Information that we collect from the customer will be used in accordance with the data protection act 1998.

The information that you may provide us by using the contact page will include your name, email address, delivery address and contact number which are stored securely for us to be able to supply to you, please let us know if any of this information changes so we can keep it up to date.

What we do with your data

The information we gather is used for the following;

  • To manage your account
  • To process your orders and to provide you with quotations
  • To keep you informed about the progress of any active transactions such as orders and quotations
  • To provide you with documents such as invoices and quotations and receipts
  • For record keeping purposes
  • If you have signed up to updates and newsletters

We analyse the website by using analytics to measure how many visitors we get on the website for example what page/ product is the most popular we do this to improve our customer service. We do NOT store any unnecessary personal information. We respect your privacy and we take it very seriously.

For more information on how we handle our privacy, please read our privacy policy.